Our return policy is valid for 15 days from the date of invoice. If 15 days are passed after the date of purchase, then unfortunately we will not be able to refund or exchange the product.
To be eligible for a return, your item must be unused and in the original packaging.
How ever certain products are no returnable like “Downloadable Software.”
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if refund approved). Products likeCD, DVD, Software, Video Gameor Vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be replaced or refunded.
Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 7 working days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The final amount returned will be after deducting the banks processing charges.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@macdubai.net
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items or free of charge items cannot be refunded or returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@macdubai.net and send your item to: Office No.116, Al Attar Shopping Mall, Karama, Dubai, UAE
Gifts
If the item was a gift(gifted by a 3rd party) when purchased and shipped directly to you, you will get only an exchangebut no refund.And if it’s to be refunded it will go only to the actual purchaser.
Shipping
To return your product, you should mail your product to: Office No.116, Al Attar Shopping Mall, Karama, Dubai, UAE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
