Orders, Delivery and Payments

1. What is the return policy?

Eligible products can be returned within 15 days from the invoice date. The item must be unused, in its original packaging and accompanied by a receipt or other proof of purchase. Returns requested after the 15-day period, or products that do not meet these conditions, cannot be accepted.

2. Are all products eligible for return?

No. Downloadable software cannot be returned. Sale items and products received free of charge are also not eligible for a return or refund. Opened CDs, DVDs, software, video games and vinyl records may only qualify for a partial refund, subject to approval.

3. How are refunds processed?

Once the returned item has been received and inspected, an email will be sent confirming its arrival. The approval or rejection of the refund will be communicated within seven working days. Approved refunds are credited to the original payment method after applicable bank processing charges are deducted. The bank or card provider may require additional time for the amount to appear. Return shipping costs are the customer's responsibility and are non-refundable.

4. Are exchanges available?

Exchanges are available only when a product is defective or damaged. Eligible products are replaced with the same item, rather than exchanged for a different colour or model. Exchange requests can be sent to info@macdubai.net, and approved returns should be sent to Office No. 116, Al Attar Shopping Mall, Karama, Dubai, UAE.

5. What payment options are available?

Payments can be completed securely through the options displayed at checkout. Flexible instalment plans are also available through Tabby and Tamara, subject to the respective provider's approval and payment terms.

6. Where is delivery available and how long does it take?

Delivery is currently available across the UAE only. Orders are generally processed and delivered within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays, and any significant delay will be communicated by email or phone.

7. How much does delivery cost, and is free shipping available?

Any applicable shipping charges are calculated and displayed during checkout. Free shipping is available on the customer's first five orders.

8. Are the products genuine, and what brands are available?

Products are sourced from leading brands, with quality and authenticity at the centre of the selection. Top-branded products are individually tested before packaging. The available range includes Garmin, Apple, HP, HyperX, Sandberg, Rivacase and dbramante1928, along with mobile accessories, gaming accessories, bags, sleeves, smartwatches, GPS devices, cables, speakers and headphones.

TraceQR FAQs

9. What is TraceQR and how does it work?

TraceQR is a QR-based recovery system for personal belongings, luggage and pets. Once registered and attached, the tag can be scanned using a standard smartphone camera. The scan alerts the owner and provides a secure way for the finder to help return the item or pet.

10. Is TraceQR a live location tracker, and does it require an app or charging?

TraceQR is a scan-based recovery system rather than a live location tracker. The owner receives the location associated with the QR-code scan when the tag is found and scanned. It works with a standard smartphone camera and requires no dedicated app, battery or charging.

11. How is a TraceQR product activated?

Scan the QR code using a phone camera, register the owner's name, email address and phone number, and attach the tag to the relevant item or pet collar. The activation process takes approximately two minutes.

12. Will the finder see the owner's personal information?

The owner's contact details are not displayed openly on the tag. Communication is handled through the TraceQR recovery system, allowing both the owner and finder to remain anonymous. When the tag is scanned, the owner receives the location associated with that scan.

13. Which TraceQR product should be selected?

StickerTag is designed for flat personal items and electronics. TravelTag is intended for luggage, suitcases and travel bags. PetLoop attaches to a pet's collar and allows a finder to alert the owner if the pet wanders away.

14. Where can StickerTag be used?

StickerTag is an adhesive tag designed for personal electronics, IDs and other items with a suitable flat surface. It can be attached to laptops, tablets and similar slim items that cannot easily accommodate a physical loop or keychain. For personal documents, attaching it to a passport holder or Emirates ID holder is preferable to placing it directly on the document.

15. What is TravelTag designed for?

TravelTag is made for suitcases, carry-ons and travel bags. If a bag is misplaced, airport staff or another finder can scan the QR code and alert the owner through the TraceQR recovery system. The tag does not require a battery, charging or a dedicated app.

16. How does PetLoop work?

PetLoop attaches to a pet's collar. If the pet wanders away, a finder can scan the QR code to alert the owner. The owner receives the location associated with the scan, and the finder can choose to share their contact details to help arrange a safe pickup. No dedicated app is required.

Interactive Storybook FAQs

17. What is Seher's Interactive Storybook, and how does it work?

Seher's Interactive Storybook follows Seher the Fairytale Princess through a series of magical worlds. A musical note appears on every page, which children can press to hear the corresponding sound and make the story more interactive.

18. Which worlds are included in the story?

The story takes children through Spring Garden, Rainbow, Candy Land, Hello Ocean, Hello Winter, Time to Fly and Jungle Safari, with a different setting and sound experience across the journey.