Frequently Asked Questions

Orders are typically processed and delivered within 2–3 business days across the UAE.

Yes. Free shipping is available on your first five orders. Any other applicable shipping charges are calculated and displayed during checkout.

Yes. We offer flexible payment options through Tabby and Tamara, subject to their approval and payment terms.

Eligible products can be returned within 15 days of the invoice date if they are unused, in their original packaging, and accompanied by proof of purchase.

TraceQR is a QR-based recovery system that helps reunite owners with misplaced belongings, luggage, or pets. A finder simply scans the QR code with a smartphone to notify the owner.

No. TraceQR works with any standard smartphone camera and requires no app, batteries, or charging.